Snakes and Ladders

Snakes and Ladders is the first episode of Season 13 of Heartland. It aired September 22, 2019.

Summary
Amy and Ty have started the construction of their new house on the land that Jack gave them and are living in the loft with Lyndy and Luke. They have also started a horse business together which has so far been successful, but when a disgruntled horse owner shows up at Heartland after waiting for an appointment, they end up turning him away because of how busy they are, causing him to become even more unhappy. The horse owner, Kirk, leaves a very negative comment on Amy and Ty's website which begins to affect their business. Amy and Ty disagree on whether or not they should take him on as a client but end up deciding to as they do not want to risk losing clients.